Skip to main content

Master Service Agreement

** Draft template.** This is generic starting content, not a reviewed or binding company policy. Have Legal review and approve before publishing externally.

The Master Service Agreement (MSA) is the umbrella agreement governing the overall relationship between Integrated Retail and a client, under which individual statements of work (SOWs) or order forms are executed.

Typical contents​

  • Scope of the overall engagement and general obligations of both parties.

  • Confidentiality and data protection commitments.

  • Intellectual property ownership.

  • Liability, indemnification and insurance.

  • Term, termination and renewal.

Each client's actual MSA is a bespoke, signed legal document — this page is a plain-language summary of what an MSA typically covers.