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Security, Uptime, and Recovery FAQ

At Integrated Retail, we understand that your data is your most valuable asset. Our approach to system security and ERP uptime is built on proactive monitoring, multi-layered authentication, and robust business continuity features.

How does Integrated Retail protect my sensitive business data?​

We implement a multi-layered security strategy:

  • Advanced authentication — passwords are never stored in plain text; they use a secure "hash + salt" format. Higher-security environments support biometric fingerprints and magnetic stripe badges.
  • Granular access rights — our Access Right Management (GDA) module lets administrators define exactly which menus and actions each user group can access.
  • Comprehensive traceability — every significant action is recorded in a secure Event Log, providing a full audit trail.

What happens to my store operations if the internet goes down?​

If your store loses connection to the central server, Cegid Retail Y2 automatically prompts a switch to Standalone Mode.

  • Seamless trading — registers continue to process sales, identify customers, and even apply loyalty rewards using a local database.
  • Automated recovery — the system periodically tests for a restored connection, then runs a two-phase integration process to synchronize all offline receipts without manual data entry.

How do you monitor and prevent system slowdowns before they impact sales?​

We use CBR Network Control (CBRNC) to proactively manage performance — an independent program that measures the exact response time for SQL queries between your store and headquarters, so latency issues can be addressed before they escalate into downtime.

What is your strategy for POS disaster recovery and data integrity?​

  • Inventory Snapshots and Statements — "duplicate" inventory records for specific dates, serving as a reference point for audits and recovery.
  • Automated database maintenance — the Cegid Database Maintenance (CDM) tool performs regular checks on dictionaries and database structures to prevent corruption.
  • Remote connection management — administrators can reset connections, safely disconnecting users and releasing locked registers to restore operations quickly.

How does regular maintenance contribute to long-term stability?​

A proactive Data Purge and Archiving system removes obsolete records and movement logs no longer needed for active management, keeping processing times rapid.

Can I restrict data visibility so stores only see what they need?​

Yes. User Restrictions allow staff in a specific region or franchise to only view the inventory, sales, and customer data relevant to their authorized locations.

Need help with a specific issue? Raise a support ticket or contact your Retail Consultant.