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Modern POS Hardware & Dual Display FAQ

At Integrated Retail, we specialize in retail technology deployment that transforms the traditional checkout into a high-engagement touchpoint. By leveraging hardware integration and the robust capabilities of Cegid Retail Y2, we help brands implement modern POS displays that prioritize customer transparency and operational excellence.

How can dual display setups improve transparency at my checkout counters?​

A dual-display setup — a primary cashier screen and a secondary customer-facing display — is essential for building trust. The 2nd display can show real-time transaction data: item descriptions, quantities and tax amounts as they are scanned. When no transaction is in progress, it can show a customized welcome or scrolling message.

What customization options are available for customer-facing displays?​

Store managers can:

  • Style the interface — choose between standard text or a "Customer LCD display" look for a sleek, modern feel.
  • Optimize visibility — adjust font colors and background themes for various lighting conditions.
  • Adapt hardware layouts — for registers where the screen lies flat on the counter, a "Reverse display" feature inverts the text for the customer's perspective.

Can I use the POS hardware to display digital marketing or web content?​

Yes. Cashier touch-pad buttons can be configured to trigger specific actions, including displaying a web page directly through the POS interface — useful for promotional videos, digital catalogs, or loyalty sign-up forms during checkout.

What other modern hardware peripherals does Integrated Retail support?​

Through specialized drivers, we support a full ecosystem of devices:

  • Integrated EFT terminals — amount sent automatically to the payment terminal, reducing manual entry errors.
  • Advanced scanners — 2D/QR code scanners for mobile coupons and digital loyalty cards.
  • Secure identification — fingerprint readers and magnetic stripe badge readers for rapid staff authentication.
  • Official document readers — for passports and identity cards, for tax-free shopping or high-value sales.

How does Integrated Retail ensure the stability of these hardware integrations?​

We use a Device Manager and specialized mapping tables to link your Cegid software to physical hardware, assigning "triggers" so a single register can drive multiple cash drawers or payment terminals based on transaction type. CBR Network Control (CBRNC) monitors the communication speed between hardware and the central database.

What happens to my hardware if the store loses internet connectivity?​

Standalone Mode keeps your hardware — including the customer display and scanners — fully operational. Items can still be scanned using a local database, and receipts print normally.

Need help with a specific issue? Raise a support ticket or contact your Retail Consultant.